Shipping policy

At EveryOnic, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within Pakistan.

1. Shipping Locations

EveryOnic currently offers delivery within Pakistan.

We may expand our delivery locations in the future. If you are located outside Pakistan, please contact us before placing an order to confirm whether delivery is available to your location.

2. Order Processing Time

Orders are normally processed within 1–2 business days after the order is successfully placed and verified.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotional campaigns, holidays, or unforeseen circumstances, processing may take longer than usual.

If there is a significant delay in processing your order, we may contact you using the phone number, email address, or other contact information provided when placing the order.

3. Delivery Time

After your order has been processed and handed over to the courier, estimated delivery times are generally:

  • Major cities: approximately 2–4 business days
  • Other areas: approximately 3–7 business days
  • Remote or hard-to-reach areas: delivery may take additional time

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the courier, destination, weather, public holidays, security conditions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is confirmed.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Delivery service selected
  • Promotional offers
  • Other applicable circumstances

From time to time, EveryOnic may offer free shipping promotions or other shipping discounts. The terms of such promotions will be displayed on our website or communicated to customers.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the order amount directly to the courier upon delivery.

Customers using COD are responsible for being available to receive and pay for their order.

If you are unavailable at the time of delivery, the courier may attempt delivery again or follow its own delivery procedures.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD orders.

6. Order Confirmation

After placing an order, EveryOnic may contact you by phone, SMS, WhatsApp, or email to confirm your order and delivery details.

We may delay processing an order until the necessary information has been verified.

If we are unable to confirm an order or delivery information is incomplete or incorrect, we may cancel the order.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your:

  • Name
  • Phone number
  • House/building number
  • Street/road
  • Area/locality
  • City
  • District, where applicable
  • Any other necessary delivery information

are correct when placing your order.

EveryOnic is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery information provided by the customer.

8. Tracking Information

Where tracking is available, we may provide the customer with a tracking number or tracking information after the order has been shipped.

Customers may use the tracking information provided to monitor the progress of their shipment.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

9. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframes stated above, delivery delays may occur.

Possible causes include:

  • Courier delays
  • Incorrect or incomplete addresses
  • Customer unavailability
  • Weather conditions
  • Public holidays
  • Road or transportation disruptions
  • Security conditions
  • Natural disasters
  • High order volumes
  • Technical problems
  • Other circumstances beyond our reasonable control

EveryOnic will make reasonable efforts to assist customers with delayed shipments.

10. Failed Delivery Attempts

If a courier attempts to deliver your order but is unable to complete the delivery because the customer is unavailable, the phone number cannot be reached, or the address is incorrect or incomplete, the courier may make additional delivery attempts according to its own procedures.

If the order is returned to EveryOnic because delivery could not be completed, additional shipping charges may apply if the customer requests the order to be shipped again.

For COD orders, repeated failed deliveries or refusals may affect the customer's eligibility for future COD orders.

11. Refused or Unaccepted Packages

Customers should not refuse an order without first contacting EveryOnic if there is an issue with the shipment.

If you receive a damaged, incorrect, or defective product, please contact us and follow the instructions provided under our Refund and Return Policy.

For orders that are refused or returned without a valid reason, any applicable shipping or return costs may be the responsibility of the customer, subject to applicable law and our Refund Policy.

12. Damaged Packages

If your package appears visibly damaged when it arrives, please inspect it carefully before accepting it where possible.

If the product inside is damaged, contact EveryOnic as soon as reasonably possible.

We may request photographs or videos of:

  • The outer packaging
  • Shipping label
  • Damaged product
  • Packaging materials
  • Other relevant information

This information may be required to investigate the issue with the courier and determine an appropriate solution.

13. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your package, please contact us as soon as possible.

Please provide your order number and relevant photographs or other information that may help us investigate the issue.

After reviewing the situation, we may provide a replacement, missing item, refund, or another appropriate solution in accordance with our Refund and Return Policy and applicable law.

14. Changes to Shipping Information

If you need to change your delivery address or other shipping information after placing an order, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or handed over to the courier.

Once an order has been shipped, changes to the delivery address may depend on the courier's policies and procedures.

15. Delivery to Remote Areas

Some remote or hard-to-reach locations may have limited courier coverage or additional delivery times.

If your location cannot be serviced by our available courier partners, we may contact you to discuss an alternative delivery arrangement or cancel the order if delivery is not possible.

16. Shipping Partners

EveryOnic may use third-party courier and logistics companies to deliver orders.

Once a package has been handed over to a courier, certain aspects of the delivery process are subject to the courier's procedures and operating conditions.

We will make reasonable efforts to assist customers with shipping issues and communicate with the courier where necessary.

17. Free Shipping Offers

From time to time, EveryOnic may offer free shipping on selected products, orders, locations, or promotional periods.

Free shipping offers may have minimum order requirements or other conditions. The specific terms of any promotion will be displayed when the offer is available.

EveryOnic reserves the right to modify or end promotional shipping offers in accordance with applicable law.

18. Contact Us

If you have questions about your order or delivery, please contact us:

EveryOnic
Location: Rawalpindi, Pakistan
Email: everyonic96@gmail.com
Phone: 0337-0333268

When contacting us about an order, please provide your order number so that we can assist you more efficiently.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, courier services, business practices, or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order with EveryOnic after the updated policy has been published, you acknowledge the updated Shipping Policy, subject to your rights under applicable law.